Safety, support & accountability
Whether you've used a bot built on SCNX, want to report abuse, are a parent with questions, law enforcement, or a security researcher - this page points you to the right place.
Used a bot built on SCNX?
Many people reach this page after meeting an SCNX-powered bot on a Discord server. That bot was added and set up by the server's own team using our tools - so for how it behaves, its rules, or its content, the server's moderators are your first stop. If a bot or feature is being misused, report it to us below.
Just need everyday support?
This page covers safety, abuse and legal topics. For normal help - billing, your account, bot setup, or general product questions - our regular customer support team is the fastest route.
What is SCNX - and how does Discord fit in?
SCNX is a platform that helps Discord communities run a custom bot, a support system and a management dashboard. Server owners add our tools to their own Discord server to handle things like moderation, tickets and automation.
Discord is a separate chat app (made by a different company) where people join spaces called "servers" to message, talk and share. It sets its own minimum age, which varies by region.
Two things matter most for safety: SCNX is not a chat service and does not host conversations, and every Discord server is run by its own owner and moderators - they set the rules and are responsible for what happens there. We provide the tools; the server's staff decide how they're used.
We build the tools
SCNX provides bots and a dashboard that server owners install on their own server.
Server staff run the community
The owner and moderators of each Discord server control its rules, members and content.
Discord hosts the chat
Conversations happen on Discord's platform, not on SCNX.
Age & parental consent
Discord sets its own minimum age, which varies by region. SCNX has a higher, fixed requirement: you must be at least 16 to create and use an SCNX account, and anyone aged 16 to 18 needs the consent of a parent or guardian.
What we can - and can't - act on
It helps to know where SCNX's reach ends and where Discord's begins.
On the SCNX platform - we can act
- SCNX accounts and dashboard access
- Bot configurations and setups made with our tools
- Content generated through SCNX features
- Misuse of SCNX services or a breach of our terms
On Discord - we can't moderate
- Messages, voice and content inside a Discord server
- A server's members, rules or moderation decisions
- Anything happening on Discord outside our tools
For those, contact the server's own moderators or use Discord's reporting and safety tools.
In immediate danger?
If someone is at risk of harm right now, contact your local emergency services or the police first - not us. For example: 112 across the EU (110 for police in Germany), or 911 in the US.
Report abuse or harmful content
If you've seen harassment, illegal content, or someone misusing SCNX's tools, let us know. The fastest way is our report form - you can also email us directly.
Helpful details to include
- Links or IDs (server, user, or message) involved
- What happened, and when
- Screenshots or other evidence, if you have them
- Whether anyone is in immediate danger
What happens after you report
We review every report. Where it concerns our platform, we can act - for example warning or suspending an account, or removing content hosted by our tools. What happens inside a Discord server itself is up to that server's staff and Discord.
Appeals & compliance
Want to appeal an action we took on your SCNX account or content, or raise another non-urgent compliance matter? Email [email protected].
For parents & guardians
If you're here because you're worried about a young person, you're in the right place. Here's how things fit together - and what you can do.
Most concerns about messages, members or content relate to a specific Discord server. Because that server is run by its own moderators (not by SCNX), the quickest help is usually to contact that server's staff, or to use Discord's own reporting and safety tools.
About Discord
Discord is the chat app where the community lives. It has its own Family Centre, safety settings and a minimum age that varies by region. Their Safety Centre is the best place for guidance on parental controls and reporting.
Discord Safety CentreWhat you can do
- Talk to the server's moderators about the content or member that worries you.
- Use Discord's report and block tools, and review Discord's safety settings together.
- If an SCNX tool is being misused, or you can't reach anyone, report it to us and we'll look into it.
For law enforcement & authorities
We respond to valid, lawful requests from authorities, including preservation requests and emergency disclosure requests.
Our registered company details and legal contact are listed in our imprint. View imprint
Security researchers
Found a vulnerability? Please disclose it responsibly through our coordinated disclosure process rather than publicly.
Disclosure policyHow we protect your data
SCNX is run by a German company, so the EU's GDPR applies to how we handle personal data, and the platform operates under EU data-protection law. We keep what we process to what's needed to run the service. A server's own bot data is different: it lives on the Bot-Host its operator chooses, so its location follows that choice rather than being fixed to the EU.
When a server owner uses SCNX to run their community, they are the data controller - they decide what is collected and why. SCNX acts only as their data processor, handling that data strictly on their documented instructions and never for our own purposes. This split is set out in our Data Processing Agreement (DPA). Our Privacy Policy covers what we collect to run the service, why, and the rights you have, such as access and deletion.
GDPR-aligned
Operated from Germany under EU data-protection law.
Processed under EU law
The platform runs under EU data-protection law. A bot's own data sits wherever its operator's chosen Bot-Host is located.
DPA available
A Data Processing Agreement for server owners.
Server activity statistics
A server can switch on activity statistics for its own community, such as messages and voice time, joins and leaves, and which channels are busy. In data-protection terms the server operator is the controller and ScootKit is the processor, under the Data Processing Agreement that comes with the SCNX contract. Whether analytics runs, what the figures are used for and when they are deleted are the operator's decisions.
- Analytics records counts and timestamps. It does not store the text of a message, and it never requests the Discord permission that would let it read one. Other modules may request that permission when they are switched on, and even then nothing in analytics reads message text.
- The data is collected and stored by the server's own bot, in that bot's own database. It is never pooled with other servers, and the dashboard keeps no copy of it.
- The bot runs on a Bot-Host the operator chooses. Bot-Hosts sit in different regions, so that choice determines the country the data is physically stored in. The hosting companies ScootKit uses are listed as sub-processors on the server's Policy & Compliance tab.
- The operator can export everything the bot holds as a single file, or delete all of it, under Privacy on the Statistics tab. A deletion runs as a single database transaction and returns a table-by-table report of what was removed.
- After a deletion, a copy can remain in disaster-recovery backups for up to 90 days. Members' opt-out choices are also retained, so a deletion does not re-enrol anyone who had opted out.
- If the operator switches the option on, members can opt out of being counted individually with /analytics-privacy. Server totals stay intact, only the link to the person disappears.
Role activity and small roles
Activity is counted per role. A role with only one or two members can still show who was active, so operators should keep single-member roles in mind before sharing or publishing role figures.
Answering a member's request
The operator is the contact for questions about this data. /mystats shows a member their own figures and nobody else's, and the JSON export under Privacy contains everything the bot holds, which is the data an access request asks about.
Are you a community member with a data request?
If a server uses SCNX and you want to access, correct or delete your data, the server's operator is the data controller - so your GDPR request (access, deletion, and so on) should go to them, not to us. As their processor, we help them fulfil it. If you genuinely can't reach the operator, contact us and we'll do our best to point you the right way.
How we keep SCNX safe
A few of the things we do on our side of the platform.
We act on reports
Every abuse report is reviewed. We can warn, suspend or remove SCNX accounts and tool-hosted content that breaks our terms.
AI with guardrails
AI features run through moderation checks, and our AI FAQ is grounded in the content a server provides rather than answering from open-ended knowledge.
Built under EU law
We are a German company operating under the GDPR, and the platform runs under EU data-protection law. We keep what we process to what the service needs. A server's own bot data lives on the Bot-Host its operator chooses, which decides the region.
Responsible disclosure
A coordinated security program lets researchers report vulnerabilities safely.
Watch out for impersonation & scams
SCNX, ScootKit and our staff will never DM you first on WhatsApp, SMS or Discord to ask for payments, gift cards, passwords, 2FA codes or remote access to your device. Official billing only happens inside scnx.app and through our payment provider. If someone contacts you claiming to be us and pressures you to pay or share access, it's a scam.
Read about the WhatsApp scamCommon questions
Is SCNX affiliated with Discord?
No. SCNX is an independent product of ScootKit UG and is not affiliated with or endorsed by Discord. Discord is a separate company and platform.
Can you ban a user or delete a message on a Discord server?
No. We do not control Discord servers. A server’s own moderators handle its members, messages and rules, and Discord handles platform-level enforcement. We can only act on the SCNX platform itself.
Someone might be in immediate danger - what should I do?
If someone is in immediate danger, contact your local emergency services or the police first - for example 112 across the EU, 110 for police in Germany, or 911 in the US. You can also report it to Discord. We can not intervene in real time on Discord, but you can still let us know about misuse of our tools.
How do I get my data deleted?
If it is data a server collected using SCNX, that server's operator is the controller - send your request to them. For your own SCNX account data, contact our support team directly.
How can I reach you?
Use our report form or email [email protected]. Our registered company details are in the imprint.
I just need normal help with SCNX - where do I go?
This page is only for safety, abuse and legal matters. For everyday questions - billing, your account, setup help, or anything about the product - use our regular customer support instead. It reaches the right team faster.
Policies & legal documents
The agreements and policies that govern using SCNX.
Who operates SCNX
SCNX is a product of ScootKit UG (haftungsbeschränkt), a company based in Munich, Germany 🇩🇪. Full company and legal details are available in our imprint.
This Trust & Safety page is an early version and is being expanded. For anything urgent, please open a support request and mark it as urgent, or email [email protected].