Professional Support for Discord
Run support your way - DM-based Modmail, channel-based tickets, live voice queues, and public forum threads - all backed by an AI FAQ that answers the routine questions before they ever reach your team.
Hi, I need help with my order
Ticket #1234 Created
A staff member will be with you shortly.
Topic
General Support
Status
Open
Welcome! How can we help you today?
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Four Channels, One Bot
Pick the channels that fit your community - private Modmail DMs, organized ticket channels, live voice calls, or public forum threads. Every channel shares the same powerful feature set, and an AI layer answers routine questions across your text channels.
An AI layer for your text channels
Let an AI answer your members from a FAQ you write - grounded in your own entries. It deflects routine questions before a Modmail or ticket conversation starts and inside forum threads, and recaps closed conversations so your team catches up in seconds.
How It Works
From opening a ticket to collecting feedback - the entire support lifecycle is automated and customizable.
User opens ticket
Channel created
Staff responds
Ticket resolved
Feedback collected
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Powerful Features for Every Need
Every feature is designed to make your support team more efficient and your community happier. Explore what's included.
Ticket System vs Modmail
Modmail and the Ticket System are our two text-based ticketing channels - here is how they compare feature by feature. Voice Support and Forum Support are separate channels, each with its own dedicated page.
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Trusted by Thousands
5,000+
Active Servers
1M+
Tickets Handled
27
Languages
99.9%
Uptime
Feedback & Ratings
Collect star ratings and survey responses after every ticket. Track satisfaction over time.
How was your support experience?
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Ready to Transform Your Support?
Set up professional support in minutes. No coding required. Start with a free trial and explore all features.
This offer is only available for selected servers that have never purchased a plan and never used a free trial before. You do not need to enter any payment information to start the trial and the trial automatically expires after 14 days. Servers that have been deleted from SCNX previously are not able to participate.